Cancellation Policy
INVESMATE aims at delivering top-notch services with a relentless focus on customer satisfaction. This Cancellation Policy outlines our guidelines regarding the cancellation of our services, with specific conditions for smooth functioning of the same. Please read this policy carefully before opting for any of our courses along with our Refund Policy. By using our services, you are agreeing to the terms and conditions of this Cancellation Policy.
Cancellations are subject to the following conditions:
- For Recorded class: This is to inform you that no cancellation is available in any situation if you have booked the recorded class, and the fees will not be refunded to the respective candidates in case of such cancellation requests.
- Eligibility Period: The student may request a cancellation for our live classes only after the first class of the course obtained with a valid reason. The request should be mailed from the registered mail id of the student to support@invesmate.com only within 24 hours from the completion of first class. For details regarding refund please go through our Refund Policy.
- SEAT BOOKING OR REGISTRATION CHARGES are NON-CANCELLABLE- If you have booked any Seat with booking charges, which have been paid for any courses, shall not be cancelled in any situation. Only the remaining paid amount after seat booking charges excluding GST and convenience charges can be refunded after the cancellation.
- Cancellation Process: Upon receiving your written cancellation request, we will review it in a timely manner. If your request meets the eligibility criteria, we will process your cancellation request within 7 to 10 business days. Refunds after the cancellation will be made to the original payment method used for the purchase excluding GST and convenience charges.
- Cancellation Denial: We reserve the right to deny a cancellation request if it does not meet the eligibility criteria stated above. Common reasons for denial may include, but are not limited to:
- Request received after the eligibility period has expired.
- Completion of the second class or session of the course.
- Failure to provide the necessary information and proof of purchase.
- Contact Information: If you have any questions or concerns regarding our Cancellation Policy or need assistance with a cancellation request, please contact us at: support@invesmate.com
- Policy Updates: We may update this Cancellation Policy from time to time. Any changes to this policy will be reflected on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.
